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Terms and Conditions


Terms of Service

By using Road Master either online or through mobile apps, you agree to the following:

The Road Master Bus services are owned and operated by Master Road Corporation (Pvt) Ltd. These Terms of Service are a binding legal agreement between all our customers and Road Master regarding your use of the services that have been made available.

Type of information we collect

What is Personal Information:

  • Full name

  • Email address

  • Mailing address

  • Phone number

If you do not want us to get access to your Personal Information, please do not voluntarily share this information with us through our website or call centre.

Use of Personal Information:

Road Master considers privacy and confidentiality of your Personal Information very seriously. We do not share your Personal Information without your consent. Unless you give us permission, Road Master will not sell, share, license, or rent your Personal Information other than as specified in this Privacy Policy.

Please note that if you chose to withhold Personal Information, you will not be able to access certain parts of our website.

Email and other forms of Communication – You may also choose to communicate with Road Master through email or telephone. We will use your Personal Information communicated over these means in accordance with our Privacy Policy.

Automatic Collection of Non-Personal Information:

Some of our web pages use “cookies” so that we can give you a better customer experience through customization based on your recent website visit and searches. You can choose to accept or not accept cookies through your browser settings.

Non-personal information that is collected on our website includes

  • Type of browser

  • IP Address

  • Date and time of website access

  • Pages that you have accessed on our website

  • Internet address from which you have linked to our website

Non-personal information that is collected by us is used to help us better understand our customers. This data helps us improve our customer experience.

Information We Use:

Personal Information and data that is collected by Road Master is used for the following purposes:

  • Providing services and support to users

  • Improving website

  • Responding to user questions

  • Maintaining website security

Terms and Conditions

These terms and conditions, as may be amended from time to time, apply to all our service directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

Road Master online website and app services are operated by Bookme Tickets Pvt. Ltd. (Bookme.pk). These terms and conditions are a binding legal agreement between all our customers and Bookme.pk regarding your use of the services that have been made available. Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the website, application or other services, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited. Bookme.pk is a service that sends e-tickets to you via SMS/email as Road Master has enabled online access. Road Master or Bookme.pk is not responsible for any loss, refunds or any other damages in case of cancellation or any other circumstances. Bookme.pk is a ticketing platform and that is only responsible for issuing an e-ticket. 

Mode of payment:

Currently, Road Master supports 7 types of payment method listed below:

  • Easypaisa Mobile account

  • Easypaisa Shop

  • Jazz Cash Mobile account

  • Jazz Cash Shop

  • Credit/Debit card

  • Bank Transfer

  • NiFT ePay

Note that if you pay with a credit/debit card, Bookme.pk can request you to provide a photo identification and masked card details which is a requirement from the State Bank of Pakistan.

Refund policy:

Cancellation Charges (% of Fare Paid) for cancelling or changing departure time and or issuing of new ticket in later departure


Cancellation Charges for Ticket Cancellation or Changing Departure Time by Passenger

More Than 72 Hours Before Scheduled Departure Time    0%

Less Than 72 Hours Before Scheduled Departure Time     20%


Cancellation Charges for Ticket Cancellation or Changing Departure Time by Company

More Than 72 Hours Before Scheduled Departure Time    0%

Less Than 72 Hours Before Scheduled Departure Time     0%


Cancellation Charges for Issuance of New Ticket

After Departure But within 24 Hours               30%

After Departure and After 24 Hours                Ticket Lapsed

After Departure & Doesn't Want to Travel       Ticket Lapsed

Permitted Use:

Our Site and applications are for your personal and non-commercial use. Every information is protected by copyright, trademark and other applicable laws. Unless otherwise agreed to in writing by Road Master, you agree that you will not use the Site or applications, or duplicate, download, publish, modify or otherwise distribute or use any material in the Site or applications for any purpose, except for your personal, non-commercial use. You also agree that you will not link to any page on the Site other than the home page (for example, "deep linking"), without Road Master prior written consent. Use of the Site or applications or any materials or content on the Site or applications for any commercial or other unauthorized purpose is prohibited.

For any offers/rewards/contests/lucky draws:

Winners will be notified through the contact details stated by the Participant in the online purchase details. Prizes are non-refundable, non-exchangeable, not redeemable for cash, and non-transferable. The decision of Road Master on all matters relating to or in connection with any offers/rewards/contests/lucky draws (including selection of the winners) is final and binding on all parties concerned. The Lucky Draw is governed by these terms and conditions and accompanying details and/or guidelines (if any) as may be issued and specified by Road Master. By submitting an entry, the Participant agrees that he/she has read and understood these terms and conditions and agrees to be bound by the same. The Lucky Draw is open to any individual who fulfils the following criteria:

  1. A citizen or permanent resident of Pakistan and is over the age of 18 years old.

  2. NOT an employee, officer, director or employee immediate family member of Road Master. (Hereinafter individually referred to as “Participant” and collectively referred to as the “Participants”).

  3. Road Master reserves the right at any time to verify the eligibility of any of the Participants and to disqualify any Participants who do not meet the above eligibility criteria.

  4. Subscribers of free services from Road Master, are not eligible for the Lucky Draw.

Promotion Period:

Only purchases made during the Promotion Period are entitled to participate in the Lucky Draw. Road Master reserves the right at its sole and absolute discretion to suspend or extend the Submission Period for any reason at any time and without any liability. Any changes in dates will be communicated through Road Master’s platforms.

Notification to Winner:

Winners will be notified through the contact details stated by the Participant in the online purchase details. In the event that Road Master is unable to contact any of the winners within three (03) working days for whatever reasons, the prize of that particular winner will be forfeited at the sole discretion of Road Master. No alternatives will be offered. Please note that only one winner will be announced for each contest/offer/reward/lucky draw.

Exclusion of Liability:

Road Master, its employees, agents and representatives hereby disclaim any and all liabilities that may arise in connection with the Lucky Draw and any materials produced in relation thereto. Further, Road Master, its employees, agents and representatives shall not be held responsible for any entries that are lost or damaged in transit. Prizes relative to travelling will be given according to the customer’s availability for travel. In case you don’t get a visa, the offer is no longer applicable on you.

Privacy Policy - Personally Identifiable Information:

Your use of the Road Master website or application and any information provided by you or gathered by either Road Master or Bookme.pk or third parties is governed by the Bookme.pk Privacy Policy which is incorporated by this reference. You agree to Bookme.pk collection, use and sharing of your information as set forth in the Bookme.pk Privacy Policy. It is the responsibility of Bookme.pk to make sure that information of each customer is kept private and safe.

 

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