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Terms and Conditions


Terms of Services

By using Road Master either online or through mobile apps, you agree to the following:

The Road Master services are owned and operated by Master Road Corporation (SMC – Pvt ) Ltd. These Terms of Service are a binding legal agreement between all our customers and Road Master regarding your use of the services that have been made available.

Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the Site or other Service, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited. Road Master has enabled online access and sends ticket number in your sms. Road Master is not responsible for any loss, refunds or any other damages in case of cancellation or any other circumstance .

Mode of payment

Currently, Road Master supports 5 types of payment method listed before:

• Easypaisa Mobile account
• Easypaisa Shop
• Jazz Cash Mobile account
• Jazz Cash Shop
• Credit/Debit card

If you pay with a credit/debit card, Road Master can request you to provide a photo ID. That is a requirement from State Bank of Pakistan. .

Privacy Policy

Personally Identifiable Information

Your use of the Site or applications and any information provided by you or gathered by Road Master or third parties during any visit to or use of the Site or applications is governed by the Road Master Privacy Policy which is incorporated by this reference. You agree to Road Master collection, use and sharing of your information as set forth in the Road Master Privacy Policy. It is the responsibility of Road Master to make sure that information of each customer is kept private and safe

Refund policy

Cancellation Charges (% of Fare Paid) for issuing New ticket in same / later departure

Cancellation Charges for Ticket Cancellation by Passenger
More Than 72 Hours Before Scheduled Departure Time 0%
Upto 72 Hours Before Scheduled Departure Time 20%
Upto 48 Hours Before Scheduled Departure Time 20%
Upto 24 Hours Before Scheduled Departure Time 20%
Upto 12 Hours Before Scheduled Departure Time 20%
Less Than 12 Hours Before Scheduled Departure Time 20%

Cancellation Charges for Changing Departure Time by Passenger
More Than 72 Hours Before Scheduled Departure Time 0%
Upto 72 Hours Before Scheduled Departure Time 20%
Upto 48 Hours Before Scheduled Departure Time 20%
Upto 24 Hours Before Scheduled Departure Time 20%
Upto 12 Hours Before Scheduled Departure Time 20%
Less Than 12 Hours Before Scheduled Departure Time 20%

Cancellation Charges for Ticket Cancellation / Changing Departure Time by Company
More Than 72 Hours Before Scheduled Departure Time 0%
Upto 72 Hours Before Scheduled Departure Time 0%
Upto 48 Hours Before Scheduled Departure Time 0%
Upto 24 Hours Before Scheduled Departure Time 0%
Upto 12 Hours Before Scheduled Departure Time 0%
Less Than 12 Hours Before Scheduled Departure Time 0%

For Issuance of New Ticket
5 Min before Departure (Accommodated in Same Dep) 20%
5 Min before Departure (Accommodated in Later Dep as per availability of seats within 24 hours) 20%
After Dep Before Next Departure (Seat Available) 30%
After Dep Before Next Departure (Seat not Available, shifted to later Departure within 24 hours) 30%
After Dep But within 24 Hours 50%
After Departure & After 24 Hours Ticket Lapsed
After Departure & Doesn't Want to Travel No Refund

Permitted Use

Our Site and applications are for your personal and non-commercial use. Every information is protected by copyright, trademark and other applicable laws. Unless otherwise agreed to in writing by Road Master, you agree that you will not use the Site or applications, or duplicate, download, publish, modify or otherwise distribute or use any material in the Site or applications for any purpose, except for your personal, non-commercial use. You also agree that you will not link to any page on the Site other than the home page (for example, "deep linking"), without Road Master prior written consent. Use of the Site or applications or any materials or content on the Site or applications for any commercial or other unauthorized purpose is prohibited

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